Course curriculum

  • 1

    Course Intro & Overview

    • Introduction
    • Course overview
  • 2

    Chapter 1 : Introduction to Change Management Dynamics

    • The change curve
    • How do people resist change?
    • Costs and Risks of poor change management
    • Chapter 1 Quiz
  • 3

    Chapter 2 : Unraveling Challenges & Success Drivers of Change

    • Change Management Model
    • Key Communication Tools
    • Mapping the two
    • Diagnosing Gaps
    • Transition & Future States
    • Chapter 2 Quiz
  • 4

    Chapter 3 : Aligning Communication Structures to Organizational Intellectual Capital

    • Preparing for Change & Calibrating communication with the types of individuals in an organization
    • Chapter 3 Quiz
  • 5

    Chapter 4: Employing a Strategic Approach to Piloting Change

    • Other kinds of ways to introduce change
    • E/O Change Strategies
    • Chapter 4 Quiz
  • 6

    Chapter 5: Overcoming Change Barriers for Desired Outcomes

    • The hard side of Change Management & The DICE Model
    • Chapter 5 Quiz
  • 7

    Summary

    • Additional Learning Resources
    • Summary
    • Reference Books