Master your negotiating skills and resolve conflicts amicably!

Negotiating is an everyday skill that is critical for anyone working within an organization. Through an effective negotiation, two parties can strengthen their relationships by arriving at the best suitable agreements. 'Negotiation and Conflict Management' course, offered by the Institute of Product Leadership (IPL) equips you with the skills that would make you a master negotiator.

What will you learn?

  • Understanding the principles and the process of negotiation
  • Develop and employ effective communication and problem-solving skills to execute effective negotiation tactics and strategies in various scenarios.
  • Understand the Golden rules of negotiation
  • Understand the different Conflict Management styles


There are no prerequisites for this course. This course would be useful specially for business executives and managers involved in the decision-making process.

Course Description

The course delivers insights into understanding the concept of negotiation. The course helps understand and develop effective communication and problem-solving skills which are the key components of a successful negotiation. The course aims to equip an individual with comprehensive negotiation skills thereby creating leadership impact.

Conflicts are part of a negotiation process. There are different ways to respond to conflict situations; some involving cooperative and assertive approach which others drive towards competing or passive approach. The course helps you understand the different conflict management styles giving you scenarios where a particular conflict management style will be useful. This would help you assess and handle the situation better.

The skills gained through Negotiation and conflict management course will help demonstrate effective negotiation skills and implement appropriate conflict resolution techniques.

Your Instructor

Prof Viswanath Parameswaran
Prof Viswanath Parameswaran

As the President and CEO of The Institute of Transformational Coaching, Prof Viswanath is focused on building transformative, eco-systemic leadership.

A credentialed Professional Certified Coach (PCC) with the International Coach Federation (ICF), Prof Viswanath have worked with senior leaders across the globe spanning Asia, Middle East and Europe enabling them to lead successfully in times of increasing complexity and uncertainty.

Prof Viswanath has had the privilege to have worked with several Fortune 500 organizations facilitating senior leadership workshops on Transformational Coaching, Influencing without Authority and Self Insights for Leaders. His consulting assignments revolve around leadership development, culture building, succession planning, change acceleration and and organization design

Prof Viswanath is part of the Forbes Coaches Council and also a Hogan certified coach. His professional certifications include the of Myer Briggs Type Indicator (MBTI), The Leadership Circle (TLC) and am also the co-architect of the Transformative Alignment Mapper (TAM), a tool to identify, align and unleash the transformative potential of individuals, teams and organizations.

Some of the organizations he has worked with include McKinsey, Barclays Bank, Adobe, Deloitte, Shell, Texas Instruments and Philips Research, Bath Consulting, Thought Works, Tata Power, VeriSign, Monsanto, SAP, ARM, Cisco, Geometric, Crisil, Liberty Videocon Insurance, Bharti Axa, Nokia, NetApp, Flipkart and Bloom Energy

Prof Viswanath holds an MBA in Human Resources and my last corporate assignment was as the Head of Human Resources for Motorola Software in India.

Course curriculum

  • 2

    Understanding Negotiation

  • 3

    3 Phases of Negotiation

    • Learning Outcomes
    • 1st Phase - Prepare: 2nd Phase - Actual negotiation:3rd Phase - Follow through
    • Chapter Quiz
  • 4

    Golden Rules of Negotiation

    • Learning Outcomes
    • 1. Minding your Mindset
    • 2. Seperate people and issues
    • 3. Know Yourself
    • 4. Focus on interests not position
    • 5. Sidesteps the tricks
    • 6. Avoid the traps
    • 7. Check for biases
    • 8. Go to Balcony
    • Chapter Quiz
  • 5

    Conflict Management Styles

    • Learning Outcomes
    • Nature of Conflicts and Conflict Management Styles: 1) Competence
    • 2) Accomodating
    • 3) Compromising Styles
    • 4) Avoiding Styles
    • 5) Collaborative Styles
    • Chapter Quiz
  • 6


    • Course Summary
    • Get YOUR personalized assessment report with a coach access
  • 7

    Final Certification Exam

    • Final Exam
  • 8

    Curated Learning Library

    • Introduction
    • Articles
    • Guides
    • Free Courses
    • Videos
    • Tools & Templates


  • When does the course start and finish?

    The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.

  • How long do I have access to the course?

    How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.

  • What if I am unhappy with the course?

    We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 7 days and we will give you a full refund.